We’re open daily from 24th November 2017 to 7th January 2018

Open daily from 24.11.17 to 02.01.18

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FAQs

How do I buy tickets?

Book your skating session online through our website.

From the 24th November you will be able to book in person at our box office on the Ice Festival.

I have booked online… what happens next?

You will receive a confirmation email to whichever email address you provided. This email will also include an e-ticket PDF, which you can bring as confirmation either in paper or on your phone.

Can I change my booking?

Yes, login to your account and follow the simple instructions to change your booking. Your account was created and login details emailed when you original purchased your tickets (please check your junk). Alternatively, email hello@hamptoncourtpalaceicerink.co.uk with the date change, however please allow up to 48 hours for this to be processed.

I haven’t received my ticket?

Please check your spam mailbox as our email may have gone there. Not there? Please email our customer service team on hello@hamptoncourtpalaceicerink.co.uk and we will assist you.

How long is the session on the ice for?

Sessions last for 45 minutes on the ice and 15 minutes for skate exchange and session change. Please arrive at the skate exchange 30 minutes before your session time to allow ample time to put your skates on and store belongings.

When should I arrive?

Please arrive at the skate exchange 30 minutes before your session time to get ready to take to the ice and store belongings.

Is skate hired included?

Skate hire is included.

Can I bring my own skates?

Skate hire is included in the ticket price. You are able to bring your own skates if preferred. Arena Group is not responsible for your skates, shoes or property when skating at our rinks. There is no reduction in price if you bring your own skates.

What are your skate sizes?

Our skate sizes go from size J8 to size14.

How old do you have to be to Skate on the Rink?

To skate on our rinks you have to be at least 3 years old. Skaters aged between 3 and 10 are classed as children and must be accompanied by an adult (18+) on the ice. Children between 10-12 years of age must be accompanied at the site with adults who are watching at all times. A ratio of 1 adult to 5 children will be accepted. You can skate on our rink up to any age, although you are responsible for skating safely and it is not recommended for anyone with serious illness, heart conditions or pregnant mothers to be.

What should I wear?

We recommend wrapping up in warm outdoor clothing and please wear gloves. On all outdoor ice rinks there is a risk of getting wet as surface water accumulates on top of the ice.

Can I bring my bag on the ice?

Bags of any description are not permitted on the Ice, so we advise that you only bring the essentials with you. All bags must be placed in the lockers or the cloakroom provided. Lockers cost £2.00 and are non-refundable and the cloakroom costs £1 per item. Please do not bring large baggage or valuable items to the ice rink, as they will not fit into a locker.

Where can I store my luggage whilst I skate?

We have lockers and a cloakroom to store your belongings whilst you skate. The cloakroom is £1 per item and lockers are £2 per locker (non-refundable). NB 1 x £2 coin is required.

What if the ice is wet?

The rink is prepared for changing weather conditions. It is still safe to skate on the ice during rain and snow; this does not affect the ability to skate on the rink

Should I pre-book a session or can I turn up on the day?

We recommend that all sessions are pre-booked online to avoid disappointment and avoid queues at busy periods. Tickets can be printed at home from the online system. This will guarantee your selected session time. The box office on site is open daily, although will have varying lengths of queue at peak times. Tickets can be purchased for future sessions at the box office in addition to the website.

Can I book a Skate aid?

Due to health and safety we have a limited number of skate aid penguins available per session, which can be booked on a first come, first served basis. They are £5 each (cash only) to hire and are available from the skate exchange area. PLEASE NOTE – These are limited in number and availability at the rink, subject to business levels and we cannot guarantee their availability.

Do you have skate marshalls?

Our ice skate marshalls are on the ice rink to monitor safe skating and will assist when possible if you are a novice.

Should I pre-book a session or can I turn up on the day?

We recommend that all sessions are pre-booked online to avoid disappointment and queues at busy periods. This will guarantee your selected session time. The box office on site is open daily, although will have varying lengths of queues at peak times. Tickets can be purchased for future sessions at the box office in addition to the website.

Will I get wet when skating on the rink?

On all outdoor ice rinks there is a risk of getting wet, if you have any contact with the surface of the ice rink. Please wrap up warm in appropriate outdoor clothing, with hats, scarves and we recommend that you wear gloves. It is still safe to skate on the ice during rain and snow and this does not affect the ability to skate on the rink.

Is there a spectator area?

Yes we have an adjoining spectator decked area and viewing platform at our ice rinks.

Do I have to pay to be a spectator?

It is free; spectators do not have to pay to access the decked viewing areas.

If I cannot make it to my booked session, will I get a refund?

Unfortunately, we cannot offer any refunds for non-attendance. Where it is possible, we will try to accommodate you in another session, with advance notice, this will be subject to availability and ticket category and is not guaranteed.

If the weather is very poor, will I be able to skate?

Usually the outdoor ice rink is open in all weathers. Our advanced cooling equipment keeps the rinks frozen and operational in most weathers. In the unlikely event that extreme weather conditions force us to close the rink we will arrange for you to book into an alternative session. Our manager will make this decision in the interests of your safety. No refunds will be given.

Where are you located?

Hampton Court Palace, East Molesey, Surrey, KT8 9AU

You can see our full list of how to find us at here

Can I park at the Ice Rink?

Limited parking is available at the Palace at a current cost of £1.60 per hour (pay on exit) and on Hampton Court Green (500 metres from the palace entrance) at £1.50 per hour. Parking is also available at the Hampton Court train station, 200 metres from the palace (please check at the station for prices).

The Palace car park has nine disabled parking spaces for blue badge holders. They are available on a first come first served basis and are in the lower car park, near the entrance to the Welcome Centre. Parking is currently free for blue badge holders parked in the disabled bays.

Is there somewhere to buy food and drinks at the rink before or after skating?

Yes, serving a selection food and drinks.

Can I skate on Christmas Day?

Unfortunately, we are closed on Christmas Day but we are open all other days shown on our website.

Is there wheelchair access?

Yes, the ice rink is fully accessible for wheelchair users. It’s also free for a carer to accompany you on the rink. If you have already paid for the carer to skate don’t worry! Just head to the box office on the day and we’ll issue you a refund.

If you are skating with someone who has a disability, please call before your session on 020 3949 8345.

Are there toilets at the ice rink?

Yes, there are toilets.

How can I book?

You can book online through our website or at our box office from the 24th of November. At peak times (Monday to Friday after 5.00pm and after 12.00pm on Saturday & Sunday), there is likely to be a queue, so advance purchase is recommended to guarantee your skating session.

I would like to celebrate a special occasion at Hampton Court Palace Ice Rink do you cater for parties?

Absolutely. We have an automatic discount of 10% off if you have over 10 people (excludes family tickets).

Should you want to take over the entire rink or organise a package deal please contact hello@hamptoncourtpalaceicerink.co.uk

I have further questions that have not been answered here…

Please email our customer services who will be happy to assist you hello@hamptoncourtpalaceicerink.co.uk