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Before you leave home

  • Your Tickets – Your tickets should have arrived in a separate email on the day you placed your order.  The email will be from Please find them now and ‘flag’ the email or take a screenshot, so you can easily retrieve it at the time of your skate.   You will need your QR code to enter the rink.



  • Your skating session lasts up to 45 minutes – we recommend you get to the rink 30-40 minutes before your session to give you time to put your skates on and store any belongings in our cloakroom.
  • The rink is outdoors and so it is open to the elements and will be cold. Remember to wrap up warm and to bring gloves and spare socks, we do sell them at the rink if you forget. Due to rain, unseasonably warm weather or high winds, the surface of the ice rink can develop a layer of water. It’s perfectly safe to skate on a wet rink, but it might be uncomfortable if you fall over. See our FAQ’s for more details.


  • We have limited chargeable cloakroom space, so please keep bags and personal belongings to a minimum.


  • The venue is cashless, so please remember to bring your card for any payments.

At the Rink

  • Remember to have your tickets ready to be scanned at the entrance.


  • You will be asked to take your shoes off and place them in the tray provided. Your shoes will be swapped for skates at the skate exchange. Be ready with your shoe size. Top Tip – wear thick socks.


  • Please remember that only shoes are allowed in the trays. There is a cloakroom for small items (£2 per item). There is limited space, so please leave large bags and personal belongings at home.


  • The rink is fully accessible.


  • Remember that skates can only be worn when on the ice and in the skate exchange, you cannot leave the venue with them on.
  • We have an accessible viewing platform along the side of the rink for spectators to enjoy. To spectate is free. Should you need support with access to view the rink, please contact a member of staff.


  • Remember to visit the toilet before you get your skates on. We do not have toilets at the rink, but there are plenty of toilets the other side of the car park at Hampton Court Palace. Please check signage at the venue or ask staff if you cannot locate them. The toilets are fully accessible.


  • Delicious food and drink is available at the rink located at the skate exchange.


  • We want to ensure that you have a wonderful time and remain safe on the ice, so please remember to read the notices around the rink and listen to our staff.

Children on the Ice

  • Children’s skate aids are available for children whose height is a maximum of 120cm (127cm max including skates) and may be booked online subject to availability. Skate aids available at the rink will be on a first come, first served basis.
  • Children under 10 must always be supervised by an adult on the ice.
  • Children under 13 must be supervised by an adult at the rink.

Please remember to read our T&C’s Here

Please check HERE for more information on directions, parking, and transport to the rink:


Limited parking is available at the Palace at a current cost of £1.60 per hour (pay on exit) and on Hampton Court Green (500 metres from the palace entrance) at £1.50 per hour. Parking is also available at the Hampton Court train station, 200 metres from the palace (please check at the station for prices).

The Palace car park has nine disabled parking spaces for blue badge holders. They are available on a first come first served basis and are in the lower car park, near the entrance to the Welcome Centre. Parking is currently free for blue badge holders parked in the disabled bays.

At the time of writing, the Glide Parking app, will allow you to pay for your on-site parking in advance or on the day.

This is subject to change – the car park is controlled by the Palace, not the rink. Please visit the Palace website HERE

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