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Covid-secure family ice skating

Keeping you safe this Christmas: Our Covid-secure Gold Standard

After a year of lockdown and restrictions, we are all looking for fun things to do at Christmas so that we can enjoy an exciting family day out with our loved ones.

If you go ice skating, whether at Hampton Court Palace, Queen’s House, Warwick Castle or at other venues across the UK, you want to be sure we are doing all we can to keep you protected.

We’re committed to keeping all our valued guests safe, in line with our Covid-secure gold standard. This has been implemented across all our ice skating rinks this year.

What are we doing to keep Covid-secure?

If you are looking for a Covid-secure Christmas attraction, you can rest assured that our team is doing all they can to mitigate the risk of coronavirus transmission.

From getting parked through to enjoying an après-skate hot chocolate, we want to make your experience as fun and as safe as possible.

What is different from last year?

If you’ve visited our London ice rinks in previous years, you may notice a few changes this year. This is to keep you safe and ensure that social distancing is fully adhered to.

Some of the steps we have put in place to keep our visitors safe include:

  • Temperature checks: We temperature check all staff and visitors on arrival to provide a safe environment
  • More space for skaters: We have increased the amount of ice rink space for each skater by over a third, so that you can have an enjoyable experience, all while being able to safely social distance
  • Staggered session times: This year we have staggered ice skating times to reduce not only the number of people on the ice rink, but the number of people at Hampton Court
  • Extra cleaning measures: We are cleaning and sanitising tables, work surfaces and tables regularly to reduce the risk of contamination. Hand sanitising stations are available across the premises for our customers and staff to use
  • Social distancing: We are taking proactive steps to ensure that people from different households stay two metres away from each other at all times. We are doing this by reducing the number of people on the rink at any one time, as well as bringing in table reservations at our onsite cafe
  • Contactless interactions: We are taking as many measures as possible to reduce the risk of contamination, and we have decided to accept no cash at the rink this year. Car parking and payments at the café can be made by contactless card

Please help us to help you

Please wear a face mask (unless exempt) whilst inside the ice rink and as much as possible while skating.

If you or anyone in your group are showing symptoms, please do not attend. Email us at hello@hamptoncourtpalaceicerink.co.uk and we will reschedule your skating session for another time when you are feeling better.

We’re delighted that we can return this year… brighter and bigger than ever before!

If you have any further questions about what we are doing to keep you safe, please read our gold standard document or email us at hello@hamptoncourtpalaceicerink.co.uk.

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